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Sarah Chen
Engineering Lead at TechCorp
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Three simple steps to transform bug reports
1. Team reports bug in Slack
Upload screenshots, paste logs, describe issue in your existing Slack channels
2. React with 🎫 emoji
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3. Get actionable ticket
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hey @Sarah the checkout flow is broken on mobile - users can't complete purchases
7 repliesTicket opened by Julian
MOB-142: Mobile checkout flow broken - users unable to complete purchases
Error: "TypeError: Cannot read property 'submit' of null" at checkout.js:142. Occurs when PaymentForm component unmounts before submission completes.
ICE Score: 10 × 9 × 8 ÷ 10 = 72.0 • Added by Triage
📎 1 attachment parsed • 💬 7 thread replies analyzed
AI Extracted Data:
- From screenshot: "Submit" button disabled, PaymentForm missing
- From console: TypeError at checkout.js:142 - null reference
- From network: POST /api/payment failed with 500
- From thread: User on iPhone 14, Safari 17.2, happens 3/5 times
"What about our screenshots and logs?"
AI parses everything. Screenshots, videos, error logs, stack traces—all extracted and structured automatically.
- Automatic screenshot analysis
- Error log parsing
- Video content extraction
"Will developers actually use this?"
Tickets developers love. Clear reproduction steps, parsed error messages, original media preserved. Everything needed to start debugging immediately.
- Clear reproduction steps
- Structured error messages
- All context preserved
Mobile checkout flow broken - users unable to complete purchases
Reproduction Steps:
- Navigate to cart on mobile device
- Click "Proceed to Checkout"
- Fill in payment details
- Click "Submit" → Error occurs
Error Details:
TypeError: Cannot read property 'submit' of null
at PaymentForm.handleSubmit (checkout.js:142)
at HTMLFormElement.onSubmitReported by @Julian • iPhone 14, Safari 17.2
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Frequently asked questions
"What if our bugs are complex?"
Triage excels at complex bugs. It parses multiple screenshots, extracts nested error messages, and maintains full thread context. The more information, the better.
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Your data never leaves your control. Triage only accesses threads where the 🎫 emoji is used. Full audit logs available.
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Sync tickets directly to Linear or Notion for project management. Copy tickets with full context to paste into AI coding agents like Codex or Claude Code. ICE scoring helps prioritize, while reporters stay in Slack.